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FAQ

FAQ

Common questions you may encounter have been compiled for your

FAQ

Common questions you may encounter have been compiled for your

Q

I lost the user manual—where can I download it?

Please contact your dedicated after-sales representative first. If you don't have contact information for after-sales service, please prepare the machine's nameplate details and submit your inquiry through one of the following channels: you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

My computer is broken and the software won't run—where can I download it?

Please contact your dedicated after-sales representative first. If you don't have contact information for after-sales service, please prepare the machine's nameplate details and submit your inquiry through one of the following channels: you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

My computer's IP address has changed—how can I reset it?

Please contact your dedicated after-sales representative first. If you don't have contact information for after-sales service, please prepare the machine's nameplate details and submit your inquiry through one of the following channels: you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

How do I turn on the equipment?

Please contact your dedicated after-sales representative first. If you don't have contact information for after-sales service, please prepare the machine's nameplate details and submit your inquiry through one of the following channels: you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

What should I do if the machine doesn’t power on, emits no laser beam, has weak output, or displays alarms?

For operational issues, please contact your dedicated after-sales representative first. If you don’t have their contact information, prepare the machine’s nameplate details and reach out through one of the following channels: you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

What does the machine nameplate look like?

The machine nameplate on Han's Laser equipment includes: company logo, product name, model number, serial number, technical specifications, manufacturing date, company address, and after-sales hotline.

Q

What should I do if my software license expires or inspection alerts appear?

Please provide your company’s full name, photos of the equipment nameplate (including product model and machine serial number), and images of the dongle ID (containing the ID and verification code). You may contact your sales representative or after-sales personnel directly for follow-up. Alternatively, send these materials to the email address 400@hanslaser.com, copying your sales or after-sales representative.

Q

How do I purchase spare parts or report a repair?

Please contact your dedicated after-sales representative first. If you don’t have their contact information, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

How can I obtain technical support?

Please contact your dedicated after-sales representative first. If you don’t have their contact information, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

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