FAQ

Common questions you may encounter have been compiled for your

FAQ

Common questions you may encounter have been compiled for your

Services FAQ

Resource Center

Global Service Network

FAQ

All

Pre-sales Support

After-sales Support

Website browsing

Others
Q

The manual is missing. Where can I download it?

Find the relevant sales or technical engineer to provide information. If you cannot find the contact number, please prepare the complete machine nameplate information and consult the official website online or call 4006664000.
Q

My computer is broken and the software can't be used. Where can I download it?

Contact the relevant technical engineer for assistance. If you do not know the technical engineer's contact information, please have the complete machine nameplate ready, consult the official website online for consultation, or call 4006664000.
Q

Purchase parts or request repairs.

Contact a technical engineer (some business unit equipment can be repaired directly via WeChat public account or online store for spare parts). If you do not have a technical engineer's contact number, please prepare the complete machine nameplate information and consult online or call 4006664000 on the official website.
Q

Where can I download teaching videos?

For machine operation issues, you can consult a technical engineer. If you do not have a technical engineer's contact number, please prepare the complete machine nameplate information and consult online or call the 4006664000 on the official website.
Q

Who should you turn to for retraining?

Please contact the relevant technical engineer. If you do not have a technical engineer's contact number, prepare the complete machine nameplate information and consult the official website online or call 4006664000.
Q

How do I reset my computer's IP address after it changes?

Please contact the relevant technical engineer. If you do not have a technical engineer's contact number, prepare the complete machine nameplate information and consult the official website online or call 4006664000.
Q

How do you turn on the computer?

Please contact the relevant technical engineer. If you do not have a technical engineer's contact number, prepare the complete machine nameplate information and consult the official website online or call 4006664000.
Q

How to handle no power, no light, weak light, or alarms?

For machine operation issues, you can consult a technical engineer. If you do not have a technical engineer's contact number, please prepare the complete machine nameplate information and consult online or call the 4006664000 on the official website.
Q

What does a nameplate look like?

12
Contact Us
Sales Hotline
+86-400-666-4000