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FAQ

Common questions you may encounter have been compiled for your

Resource Center

Global Service Network

FAQ

All

Pre-sales Support

After-sales Support

Website browsing

Others

How do I apply for after-sales service?

1. Scan the "after-sales QR code" attached to the surface of the device/product;

2. Add the WeChat official account "Han's Laser Service" and click on self-service after-sales service;

3. Call +86-400-666-4000 or email us at global@hanslaser.com;

4. Contact your assigned business or technical engineer.

How are charges applied after the warranty expires?

For out-of-warranty equipment, we offer paid repair, maintenance, machine upgrades, and functional modifications. Our pricing is transparent and based on actual needs, with no bundled or hidden fees.

If you have any questions, please contact your dedicated after-sales representative first. If you don't have their contact information, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Where are Han's Laser's global after-sales service centers located?

We have established over ten overseas branches in 135 countries and regions, including the United States, Germany, South Korea and Japan, with resident technical support staff, forming a complete network for market sales and technical services.

How long is the equipment warranty period, and what does it cover?

The equipment comes with an official standard warranty service, covering repairs and replacements for non-man-made faults in the main unit and core components. The specific warranty duration and details are subject to the contract and official warranty terms.

The manual is missing. Where can I download it?

Find the relevant sales or technical engineer to provide information. If you cannot find the contact number, please prepare the complete machine nameplate information and consult the official website online or call 4006664000.

My computer is broken and the software can't be used. Where can I download it?

Contact the relevant technical engineer for assistance. If you do not know the technical engineer's contact information, please have the complete machine nameplate ready, consult the official website online for consultation, or call 4006664000.

Purchase parts or request repairs.

Contact a technical engineer (some business unit equipment can be repaired directly via WeChat public account or online store for spare parts). If you do not have a technical engineer's contact number, please prepare the complete machine nameplate information and consult online or call 4006664000 on the official website.

Where can I download teaching videos?

For machine operation issues, you can consult a technical engineer. If you do not have a technical engineer's contact number, please prepare the complete machine nameplate information and consult online or call the 4006664000 on the official website.

Who can you contact for retraining?

Please contact the relevant technical engineer. If you do not have a technical engineer's contact number, prepare the complete machine nameplate information and consult the official website online or call 4006664000.

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Sales Hotline

+86-400-666-4000