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FAQ

FAQ

Common questions you may encounter have been compiled for your

FAQ

Common questions you may encounter have been compiled for your

Q

How do I purchase spare parts or report a repair?

Please contact your dedicated after-sales representative first. If you don’t have their contact information, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

How can I obtain technical support?

Please contact your dedicated after-sales representative first. If you don’t have their contact information, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

How do I apply for after-sales service?

1. Scan the "after-sales QR code" attached to the surface of the device/product;  

2. Add the WeChat official account "Han's Laser Service" and click on self-service after-sales service;  

3. Call +86-400-666-4000 or email us at global@hanslaser.com;

4. Contact your assigned business or technical engineer.


Q

How are charges applied after the warranty expires?

For out-of-warranty equipment, we offer paid repair, maintenance, machine upgrades, and functional modifications. Our pricing is transparent and based on actual needs, with no bundled or hidden fees.  

If you have any questions, please contact your dedicated after-sales representative first. If you don't have their contact information, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.


Q

Where are Han's Laser's global after-sales service centers located?

We have established over ten overseas branches in 135 countries and regions, including the United States, Germany, South Korea and Japan, with resident technical support staff, forming a complete network for market sales and technical services.

Q

How long is the equipment warranty period, and what does it cover?

The equipment comes with an official standard warranty service, covering repairs and replacements for non-man-made faults in the main unit and core components. The specific warranty duration and details are subject to the contract and official warranty terms.

Q

How to download the product catalog?

You can visit the Han's Laser official website at www.hanslaser.net, navigate to "Services-Resource Center," and download. If you still encounter any issues, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Q

How often are news and product information updated on the website? How can I be the first to learn about new products?

New product models and industry solutions in the Product Center are updated irregularly. News updates on Han's Laser Dynamics are published regularly and in real time. You can bookmark the homepage and check frequently, or leave your company details in the contact form—we will proactively send you product information when new items launch. 

Q

How can I bookmark equipment or solution pages for future reference?

On PC: Press Ctrl+D to bookmark the page. On mobile browsers: Tap the menu and select “Add Bookmark.” Always confirm the domain is www.hanslaser.net before bookmarking to avoid invalid external links.

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