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FAQ

Common questions you may encounter have been compiled for your

Resource Center

Global Service Network

FAQ

All

Pre-sales Support

After-sales Support

Website browsing

Others

How to handle problems including no power, no light, weak light, or alarms?

For machine operation issues, you can consult a technical engineer. If you do not have a technical engineer's contact number, please prepare the complete machine nameplate information and consult online or call the 4006664000 on the official website.

Software expiration inspection reminder

You must provide the full name of the customer's company, machine nameplate (product model, machine number), and dog ID images (dog ID, verification code) to contact the sales and engineers for processing, or send the above information to the email 400@hanslaser.com and copy the sales and technical engineers.

How to purchase our equipment and services?

You can contact us by submitting “Contact Us” sheet through this website, directly sending email to global@hanslaser.com or calling us at +86 4006664000. Please leave your contact information, and our professionals will contact you ASAP.

Is the company's equipment price standardized?

The company prices are uniform.

Does an office have a prototype? I want to visit the office to see the prototype being made.

Is there a price for a particular series of devices?

Different models of equipment are selected according to different needs, with corresponding prices. Please contact the official website for online consultation or 4006664000, leave your contact information and requirements, and a professional will introduce and quote you.

How to apply for a sample?

When transferring equipment funds, the account name is not your Han's Laser, but a certain company (the full name of the division). Is there a problem?

When signing the contract, the company name was not Han's Laser, but a certain company (division name). Is it your Han's Laser?

8 910

Sales Hotline

+86-400-666-4000