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Enabling this setting confirms your approval for cookie implementations throughout the Han’s Laser website, together with the transfer of your personal data to third countries. You may withdraw this authorisation via this interface at any time. Kindly note that all data processing undertaken pursuant to this consent shall remain legally valid prior to your withdrawal.

FAQ

Common questions you may encounter have been compiled for your

Resource Center

Global Service Network

FAQ

All

Pre-sales Support

After-sales Support

Website browsing

Others

How to download the product catalog?

You can visit the Han's Laser official website at www.hanslaser.net, navigate to "Services-Resource Center," and download. If you still encounter any issues, you can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

How often are news and product information updated on the website? How can I be the first to learn about new products?

New product models and industry solutions in the Product Center are updated irregularly. News updates on Han's Laser Dynamics are published regularly and in real time. You can bookmark the homepage and check frequently, or leave your company details in the contact form—we will proactively send you product information when new items launch.

How can I bookmark equipment or solution pages for future reference?

On PC: Press Ctrl+D to bookmark the page. On mobile browsers: Tap the menu and select “Add Bookmark.” Always confirm the domain is www.hanslaser.net before bookmarking to avoid invalid external links.

How do I switch between Chinese and English versions of the website? How can overseas customers access the English site?

Click the language toggle button at the top-right corner of the page to switch between Simplified Chinese, English, and other languages.

How can I quickly return to the top of a long webpage?

A “Back to Top” floating button is always available at the bottom-right corner of the page—click it to instantly return to the top navigation bar.

I cannot find the equipment model or industry solution I need—what should I do?

You can email us at global@hanslaser.com, dial our sales hotline at +86 400-666-4000, or submit the “Contact Us" or "E-mail Inquiry" form on the website. Your dedicated specialist will contact you ASAP.

Where is the search box located, and how can I accurately find specific laser equipment or industry solutions?

The search box is located at the top-right corner of the homepage. Enter keywords to search. For precise results:

1. Search for equipment: Enter the model name directly (e.g., MPS-T5 series laser tube cutting machine, A65 composite liquid-cooled handheld laser welding machine).

2. Search by industry: Enter application fields (e.g., energy storage batteries, brittle materials).

3. Search for content: Enter terms such as news articles, promotional videos, or exhibition recaps.

4. If no results appear, try simplifying keywords or switch to the 【Product Center】and use category filters.

Text on the page is too small—how can I zoom in or out?

PC: Ctrl + "+" to zoom in, Ctrl + "-" to zoom out, Ctrl+0 to reset to default size.

Mobiles: Adjust global font size via your phone’s system settings.

What should I do if www.hanslaser.net fails to open, shows a blank page, or displays an access error?

Troubleshooting steps in order:

1. Check your network: Switch between mobile data and wired connections, disable VPNs and proxy tools. The official website does not support IPv6 networks—IPv6 environments may cause access issues.

2. Browser actions: On Windows, press Ctrl+F5; on Mac, press Cmd+Shift+R to force refresh. Clear cache and cookies, then retry. Open the site in incognito mode.

3. Try different browsers: We recommend Chrome, Edge, Safari, or Firefox. Older versions of IE are incompatible with dynamic pages on the official site.

4. Device settings: Restart your router. Temporarily allow hanslaser.com through antivirus software or firewalls.

5. If none of the above works, you can call us at +86 400-666-4000 to report the website access issue.

Sales Hotline

+86-400-666-4000