1. Pre-sales Service
Before signing contracts, Han's laser provides various production technology solutions, technical consultations, samplings and machine selection services for customers.
2. Installation and Commissioning
In accordance with contract, Han's Laser shall safely deliver the contracted equipment to the installation site designated by customer and send technical service engineers for onsite installation free of charge. On the condition that installation and commissioning tools are ready, the technical service engineers shall complete installation and commissioning of the equipment within one or two days and keep the site clean and neat.
3. After-sales Training
Upon completion of installation, Han's Laser will provide user's operators with free technical training (at least three days) at the installation site or Han's Laser's domestic training center until the operators are able to operate the equipment smoothly, which covers:
4. Equipment Maintenance
Use of laser welding control software.
Operation of control panel, software control parameters and setup of such parameters.
Maintenance and cleaning of machine.
Solutions to common hardware faults.
In addition, Han's Laser provides technical supports related to user's products.
With its marketing center, 10 branches, over 100 offices worldwide and resident technical service engineers, Han's Laser provides all-round after-sales services to customers and is committed to:
One-year warranty, lifetime repair service and accessory repair;
Free technical consultation and software upgrade;
Within the warranty period, monthly visiting service to check running status of equipment.
Han's Laser has 105 domestic service points and over 20 global offices and service centers, providing rapid and high quality pre-sales, sales and after-sales services to customers.
Global branches and offices:
24 hours nearby visiting service
Faith and dedication to customers is always the most important factor for us to achieve success and also the motive force for our staff to make continuous efforts. Customers' trust is gained through our systematic solutions and high-efficiency support and service.
"Sincere services to create value for customers"
Service and quality are deemed as an all-staff-participation systematic project and all efforts have been made to meet the customers' demands for both the present and future developments.
The most competitive service supplier
To fulfill this goal, we must be attentive to customers' needs and keep pace with the market. It is our strong belief that sincere service is not simply servicing machines but caring for customers' minds. We should assure customers with top quality products and impress them by sincere services.
Create value for customers
Increase profits of operating and maintenance for customers
Build up competitive edges for customers.
Foster technical experts for customers.